Template-Type: ReDIF-Paper 1.0
Series: Tinbergen Institute Discussion Papers
Creation-Date: 2013-09-12
Number: 13-138/VIII
Author-Name: Bart Neuts
Author-Workplace-Name: KU Leuven, Belgium
Author-Name: Joao Romao
Author-Workplace-Name: VU University Amsterdam
Author-Name: Peter Nijkamp
Author-Workplace-Name: VU University Amsterdam
Author-Name: Eveline van Leeuwen
Author-Workplace-Name: VU University Amsterdam
Title: Digital Destinations in the Tourist Sector: A Path Model for the Impact of e-Services on Tourist Expenditures in Amsterdam
Abstract: Innovations in information and communication technologies (ICT) in recent decades have had profound implications for tourism services, promotion, or distribution. We apply a Structural Equations Model (SEM) to analyse the relationships between the characteristics of tourists visiting Amsterdam, the importance they attach to different kinds of information contents available on the Internet, and the actual performance of the city as a tourism destination, measured by the expenditures and the duration of stay of the visitors. Findings indicate that the choice of e-services depends on the travel motive, age, education, income, gender, nationality, and length of stay. Furthermore, use of e-forums and virtual tours was found to significantly affect local expenditure.
Classification-JEL: C51, M31, L83
Keywords: ICT, Internet, mediatisation, destination, tourism performance
File-Url: https://papers.tinbergen.nl/13138.pdf
File-Format: application/pdf
File-Size: 279266 bytes
Handle: RePEc:tin:wpaper:20130138